Warranty Manager

Pinnacle Contracting Services, LLC is a Construction Services company specializing in Concrete, Masonry, Landscaping, Grading, and Plumbing that was founded in 2011.

Pinnacle Contracting Services, LLC.

is an employee centric and high growth construction services company in the Residential and Multi-Family Home Construction Market comprising of Good People who Get It Done.

The company strives for a family-type team atmosphere both in the workplace and with our customers.

Pinnacle seeks passionate people with the ability and desire to work with a trustworthy and progressive company.

Pinnacle Contracting Services, LLC continues to be a Great Place to Work certified company.

To learn more, visit our website at www.pinnaclenc.com We are currently hiring a Warranty Manager for our Plumbing Division.

Submitting a Resume and completing the survey per the link below is required to be considered for this position.

Pinnacle Contracting Services Position Overview: Pinnacle Contracting Services is seeking a detail-oriented, organized, and proactive Warranty Manager to lead our division in the Triad area, NC.

In this role, you will be responsible for overseeing all pre-closing punch work, prioritizing post-handover warranty service, and managing plumbing maintenance across national builder projects.

The ideal candidate thrives in a fast-paced environment, excels at resolving field issues, and brings a customer-focused approach to daily operations.

Warranty Manager Responsibilities: Pre-Handover Punch Work Management:Execute full punch-list workflows, including inspecting plumbing installations, resolving deficiencies, and completing all required punch work before home turnover.

Post-Handover Warranty Operations:Serve as the primary contact for warranty calls, prioritizing and performing post-closing repairs to address customer plumbing issues promptly.

Customer Service & Logistics:Serve as the direct point of contact for homeowners regarding scheduling, logistics, and service updates after turnover.

Field & Operational Coordination:Communicate daily with field teams and superintendents to verify project details, work accuracy, and scheduling updates.

Division Setup & Support:Assist operations leadership with establishing regional division workflows, maintaining accurate field records, and supporting growth opportunities.

Skills and Qualifications: Systems & Data Proficiency:Ability to track job notes, extract operational data, and manage service requests efficiently.

Interpersonal & Communication Skills:Clear, professional written and verbal communication skills; strong customer service orientation when working with homeowners.

Workflow Optimization:Ability to establish, streamline, and maintain organized, efficient administrative and field service workflows.

Work Ethic & Dependability:High level of punctuality, accountability, positive attitude, and reliability in meeting daily operational deadlines.

Additional Skills and Qualifications: Direct hands-on ex...