Commerce Strategy Manager

Position Summary

Across industries, commerce has become one of the most important channels for growth, customer engagement, and margin performance - not simply a transactional endpoint, but a strategic lever that shapes how customers experience a brand and how a business competes.

Where organizations are rethinking the role commerce should play in their broader channel mix and how they acquire, convert, and retain customers as a result, they look to Deloitte's Commerce practice.

Our team helps clients define the role of commerce as a channel within their broader growth strategy, build the value narrative and business case for where to invest, and shape the experiences, capabilities, and operating model needed to deliver on that strategy.

We bring together strategic rigor, design depth, commercial judgment, and implementation expertise to help clients translate ambition into measurable business outcomes.

The Commerce Strategy Manager is a client-facing consulting leader responsible for shaping commerce strategy engagements across industries, bringing a strategic, value-oriented lens to how clients position commerce as a critical growth channel.

This role combines commerce strategy expertise and consulting execution with the judgment to connect commerce decisions to the broader commercial strategy - including customer experience, pricing, and growth strategy - helping clients prioritize the highest-value commerce use cases and carry a clear value narrative through to implementation.

Recruiting for this role ends on November 30, 2026

Work You'll Do

Commerce organizations are operating in a fast-changing environment shaped by shifting consumer behavior, channel fragmentation, rising customer expectations, and pressure to deliver profitable growth.

Many companies are investing in commerce, but too few have a clear strategy for the role commerce should play as a channel - where to play, how to win, how commerce decisions should shape pricing, customer experience, and growth strategy, and how to prioritize the use cases that matter most.

We are looking for practitioners who can work alongside client leadership teams to define the strategic role of commerce as a channel, build the value narrative and business case for where to invest, prioritize commerce use cases, and drive the implications of that positioning across pricing, customer experience, and growth strategy - creating measurable impact that carries through into how commerce gets implemented.

As a Commerce Strategy Manager, you will be responsible for:


* Leading the day-to-day delivery of commerce strategy engagements across industries, including defining commerce's role as a growth channel, channel strategy and role definition, commerce operating model design, and experience optimization - bringing a strategic, value-oriented lens into how these strategies carry through implementation


* Partnering with client business, digital, technology, and operations leaders to define c...