Loan Servicing Specialist

Loan Servicing Specialist DEPARTMENT: Loan Servicing REPORTS TO: Loan Servicing Officer FLSA: Non-Exempt STATUS: Full-Time SUPERVISES: N/A OFFICER STATUS: N/A LOCATION: Evansville Region Operations Center HOURS: Monday Friday, 8 am 5 pm

*Overtime may be required if business and staffing needs dictate.

POSITION SUMMARY: General responsibilities for this position include loan payment processing, loan payoff processing, title filing, new loan review on the core system, and file maintenance on loans.

This position is also responsible for answering incoming calls to the department and assisting customers and branches with questions involving the servicing of their loans and other general functions of Loan Servicing as assigned.

Responsible for all BSA related functions.

EDUCATION & EXPERIENCE: High School Graduate or General Education Degree (GED) One to two years related banking experience required Previous Loan Servicing experience preferred ESSENTIAL DUTIES AND RESPONSIBITIES: Daily processing of internal payment requests Loan payment corrections, reversals, miss-postings, and NSF payments Providing payoff quotes on Retail loans Process payoff transactions for loans End of day department balancing Answering incoming calls for the servicing group providing information and/or resolutions for customers Assist branches with customer questions and requests Processing pay-by-phone requests Title filing, including state-to-state transfers to perfect liens Assist with construction draw processing, including inspections and disbursements New loan set-up reviews on core system Month end report reviews and applicable annotations as assigned Pay homeowners insurance premiums Process investor reporting Review of daily maintenance report Process and balance escrow related items including private mortgage insurance, credit life and credit disability insurance Escrow analysis process, recalculation, and review Homeowner insurance claims processing, inspections, and approval Assist with collateral releases and reimbursements of overpayment Assist with all file maintenance of accounts to ensure accurate loan reporting Assist with daily and monthly balancing of general ledgers and checking accounts used for servicing functions File and document scanning and review Performs other servicing related functions as assigned KNOWLEDGE, SKILLS AND ABILITIES: Excellent customer service skills Excellent communication and interpersonal skills Strong attention to detail Payment processing knowledge helpful Ability to utilize Windows Operating System and Microsoft Office products COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION: Accountability - Willing to accept responsibility for their own work.

Understands and has consistent adherence to the banks policies and procedures.

Accuracy Ability to perform work accurately and thoroughly Adaptability Adapts to changing work environment, work priorities, and organizational needs.

Able to effectively deal with change and dive...