General Manager - NYC

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training.

At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born.

The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for the cookie.

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the days leftovers to charity and we still do, nearly 30 years later.

Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our companys five core values: Welcome All- We are all in it together Work Hard and Be Kind-We pull our weight, we do our best, and take care of each other Lead with Heart-We operate with empathy and integrity Rise Up-We take initiative to make things better Savor It-We are present and find the fun! THE ROLE: GENERAL MANAGER General Managers collaborate with District Managers to oversee all operations, and the overall financial wellbeing of the bakery.

General Managers provide on-the-ground leadership to ensure retail, baking production, and operations standards are met.

The ideal General Manager candidate has strong problem-solving, decision making and leadership skills, with the ability to manage a clear growth path for the bakery.

What Were Looking For People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team membersStrong communication & interpersonal skills; team-oriented with a positive attitudeMaintain a high level of professionalism and care: be adaptable, flexible, and patientAbility to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeledAbility to continuously motivate and inspire team members and set a positive example for the teamAbility to establish and maintain relationships with suppliers, businesses, and organizations for meaningful partnerships and community outreachMust have strong financial acumen to manage the bakerys budget, to control costs, and maximize profitabilityEmbody and promote the values and standards of Levain Bakery Job Responsibilities: Leadership & Team Management Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution to inspire and manage all bakery staff (including shift leads, bakers, retail team members, trainers, and porters)Model DEI principles and ensure they are upheld in bakery operations and leadership practices, where team members foster a c...