IT Manager

Duties and responsibilities

Financial returns:


* Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity


* Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.


* Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.


* To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People:


* Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.


* Provide support, respond to problems, keep colleagues informed with the status of issues, and
ensure solutions are consistent with the business needs and IHG policies.


* Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.


* Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience:


* Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.


* Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.


* To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service


* Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.


* Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.


* Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.


* Ensures solutions are consistent with the client's needs and brand specific IR environment.


* Manages vendors for property IT requirements functioning as escalation point for problem resolution.


* Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.


* Provides Internet support and maintenance (if applicable)


* Provides cable manage...