Service Writer

Overview

San Antonio Thermo King is Now Hiring a Service Writer at 5807 Dietrich Road San Antonio, TX 78219 .

Responsible for performing a wide range of administrative and office support activities for the Service Department of Thermo King that are critical to the efficient operation of the organization.

T he shift for this position is from 10:00am - 7:00pm Monday - Friday.

Responsibilities



* Assist with answering telephone and monitor lines on hold for prompt response time.


* Greet service customer with a positive attitude.


* Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.


* If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form


* Document customer complaints


* Open work order


* Maintain communication with service management on progress.


* Keep customers informed on progress of service jobs.


* Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.


* Maintain a strong, personal commitment to the safety culture.


* All other duties as assigned.

Qualifications

Competencies


* Demonstrates quality work through accuracy, thoroughness, and attention to detail.


* Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.


* Strives to continuously build knowledge and skills and share expertise with others.


* Commitment to a standard of excellence in customer service.


* Shows adaptability by effectively responding to frequent change, delays, or unexpected events.


* Exhibits superior dependability by consistently arriving to work on time and as scheduled.


* Contributes to building a positive team environment through commitment, respect, and communication.


* Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.


* Shows organizational support by consistently following policy and procedures.


* Ability to utilize desktop computer systems, hardware and operating systems (i.e.

MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:


* High school diploma or general education degree (GED) or equivalent combination of education and experience.


* Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements:

Standard Office Criteria

Working Conditions:

Standard Office Criteria