Director, Catastrophe Claims Operations

Under the direction of the VP-Catastrophe Operations, this Director of Catastrophe Operations - DESK, directs the overall catastrophe claims process for multiple groups or locations; ensures maximum profits by managing service delivery and controlling expenses; provides training and technical expertise to Catastrophe Managers and adjusters to ensure the overall optimization of the Desk claims program.

This leader will have a mastery level of experience in the technical aspects of the residential claims' loss experience.

The position will require strong to mastery level leadership competencies that will develop and deliver a result-driven operation.

This position will be required to foster relationships and provide key leadership communication with a wide variety of stakeholders at varying levels and roles, including but not limited to Senior and Executive levels and insurance carrier product and program management.

This leader must also have a demonstrated record of leading a large property claims operation in delivery of key metrics focused on exceptional customer service and quality.

Assists with Budgets & Planning; Operational Efficiency; Client Satisfaction; Product Enhancement.

This is a full-time in-office position that requires local residency within reasonable commuting distance of Crawford's Global Headquarters in Peachtree Corners, GA.


* Requires a bachelor's degree or an equivalent combination of education and experience.


* Previous in-depth property claim handling experience, supervising the delivery of services required by the branch office; and previous leadership experience required.

Must have a proven track record of leading, mentoring and developing subordinate managers.


* In-depth knowledge of insurance coverages, insurance terminology and practices and the claims handling process.


* Excellent verbal and written communication ability.


* Demonstrated self-directed decision making & stakeholder engagement skills


* Strong computer skills and expertise in use of property claims handling software (Guidewire and Xactware products)


* Must have current home state license or designated home state license.

Must be willing to obtain additional adjuster's licenses in multiple states as needed.


* Bilingual a plus.


* May require travel and overnight stays which may be for extended periods of time during a catastrophe event.


* Acceptable results on pre-employment drug screen, criminal background check and motor vehicle records check.

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* Maintains appropriate catastrophe adjuster roster staffing levels through directing the recruiting, interviewing, and hiring process.


* Oversees the deployment of adjusters in catastrophe situations to scale up to meet volume demands for Desk operations.


* Ensures that deployed personnel are in compliance with local, state and federal licensing requirements.


* Ensures that deployed adjusters meet client standards and certificatio...