Center Manager II (Specialty)

Base Pay: $70,304.00 - $98,425.00 / year JOB SUMMARY The Center Manager oversees the day-to-day operations and supervises the clinic staff directly and is responsible for outstanding experience for patients and providers at Shasta Community Health Center (SCHC).

The Center Manager implements and communicates procedures and systems to the clinic staff consistent with the procedures and systems of SCHC.

The Center Manager participates in the planning, shaping, and administration of the clinic while keeping the mission, vision, and values of the organization in mind at all times.

The Center Manager works closely with the Medical Director, Clinicians, or Sr.

Director of Clinical Operations to address any issues in a timely manner.

In addition, the Center Manager exercises a high degree of independent judgement under minimal supervision.

The Center Manager empowers staff for excellence in creating an optimal customer experience through our positive workplace policy.

JOB DUTIES AND RESPONSIBILITIES Center Management, Supervision, and Training Coordinates, delegates, and oversees activities associated with the day-to-day clinic operations including: • Front desk coordination and patient intake.

• Ensures smooth operation of the clinic during all hours of business.

• Update clinic materials in collaboration with the Medical Director, and Sr.

Director of Clinical Operations.

• Facilitates orientation and ongoing training and support of clinic staff.

• Provides supervision of clinic staff.

• Assists in the recruitment of clinic staff.

• Fosters a team atmosphere with all staff and is consistent with the PCMH model.

• Cites and exemplifies the mission, vision, and values of SCHC.

• Cites and exemplifies excellent customer service in all interactions with patients and employees.

• Handles patient complaints on a daily basis.

• Maintains consistent communication in regard to policies, procedures, and protocols among all staff.

• Maintains a culture of accountability and consistency with staff in respective clinic.

• Works with Medical Director to ensure productivity goals are achieved.

• Works closely with staff to monitor and meet quality indicators and objectives.

• Ensures compliance with finance/billing processes in order to meet goals and objectives (e.g., accurate collection of data, timely submission of data).

• Monitor and meet agreed upon targets with the finance/billing departments (e.g., denial rates, A/R days).

• Ensures timecard completion.

• Participates and exhibits competency in management training series--classes will include subjects in leadership, HR, finance and billing, operations, information systems, clinical skills, EHR navigation, report extrapolation, etc.

• Meets technical competency standards as required for all staff.

• Works directly with employees and patients at least two days per month in order to ensure firm understanding of systems and processes from the staff point of view.

• Wor...