Onsite Technical Coordinator

Job Description

About IntelliSource

IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management.

With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target.

We bring the sophistication of a national firm with the responsiveness of a regional partner.

About the Role

IntelliSource is seeking an Onsite Technical Coordinator to provide hands-on technology and IT support within a fast-paced onsite operation.

This role will serve as a primary point of contact for employees needing assistance with IT equipment, system access, hardware troubleshooting, and general technical support.

The ideal candidate is organized, technically capable, customer-service oriented, and comfortable managing both IT assets and day-to-day help desk requests in a high-volume environment.

Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands.

Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

Primary Responsibilities


* IT asset check-in/check-out: manage the daily issuance, return, tracking, and accountability of laptops, desktops, monitors, handheld devices, scanners, peripherals, and other company technology assets.


* Asset inventory management: maintain accurate inventory records, equipment assignments, serial numbers, asset tags, equipment condition, and available inventory.

Conduct routine audits and reconcile discrepancies.


* Hardware troubleshooting: diagnose and resolve basic hardware issues involving laptops, desktops, monitors, docking stations, keyboards, mice, scanners, printers, cables, and other peripheral devices.


* IT help desk support: provide tier 1 technical support to onsite employees experiencing technology, hardware, software, connectivity, password, login, or system-access issues.


* Ticket management: create, document, prioritize, track, and resolve it support tickets in accordance with established service-level expectations.

Escalate issues requiring advanced technical support to the appropriate it team.


* New hire support: partner with operations, training, hr, and it teams to ensure equipment, technology access, and workstations are prepared for new employee onboarding.


* Technology readiness: conduct routine inspections of workstations, equipment, shared technology, and support areas to identify and address potential technology issues before they impact operations.


* Issue resolution: troubleshoot common issues related to windows-based computers, network connectivity, printers, peripherals, applications, user accounts, and basic software functionality.


* Documentation: maintain accurate records of support activity...