Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Consumer Community Banking's JP Morgan Wealth Management, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities


* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


* Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.



* Execute policies and procedures that ensure operational stability and availability


* Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools


* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration


* Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.


* Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.



* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience with ServiceNow, Confluence, Jira


* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills


* Working knowledge in one or more general purpose programming languages and/or automation scripting


* Practical experience with public cloud


* AWS Certification(s)

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