Preventative Maintenance Service Manager II

PRIMARY FUNCTION

This position manages the GPEC Planned Maintenance Customer Value Agreement (PM - CVA) program.

By providing maximum financial performance, resource deployment and personnel development, while maintaining customer satisfaction.

ESSENTIAL DUTIES:

Customer Service



* Manage the performance of contract PM Services directly with internal and external customers.


* Provide prompt response to customer needs.


* Provide feedback to customer concerning machine problems identified from the machine inspection or SOS testing.


* Solicit machines hours periodically for scheduling purposes.


* Resolve customer complaints directly or through the appropriate PSSR or Service Department.


* Ensure timely and accurate invoicing for services performed

Administration



* Ensure that PM Contracts are being administered and setup in GPAX Scheduled Services.



* Establish job priorities, working with dispatchers to schedule daily job assignments for Field Service PM Technicians and the Service Shops.


* Review Work in Progress report and monthly financial statements .


* Submit monthly reports.

(Truck mileage report, CVA per tech/per month)


* Ensure timely review and closing of all PM service calls.

Review work orders for accuracy and profitability.


* Supervise review of PM Checklist for possible repairs needed and forward information to appropriate parties.


* Review weekly timecard report for workload accuracy and managing overtime


* Work with WIP Rooms and customers to gather Purchase Orders for services performed


* Code vendor invoices for payment.


* Recommend parts stockage levels to Inventory Control, as appropriate.



* Manage truck maintenance and cleanliness.


* Coordinate PM Technician training requirements with the Training Department for technical training and the Safety Director for MSHA Certification.


* Serves as the liaison between the PM Service Department and other departments within the company.


* Oversee parts-only/CFAS CVA contracts

Operational Leadership



* Develops the annual PM Operating Budgets and Business Plans and reviews with the direct manager for any adjustments and final approval.


* Maintains adequate reporting system to establish Benchmarks and tracks performance of PM business activity; i.e., tracks maintenance costs, equipment and manpower utilization, develops a process for request capital expenditures, and calculates Return On Assets (ROA).


* Manages expenses to achieve financial targets by reviewing monthly P&L statements for accuracy and takes appropriate corrective actions to improve operational income/profitability.

Group Leadership

Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:



* Interviewing and Hiring


* Coaching


* Training and Developing


* Performance Review evaluations


* Counseling and Dis...