Customs Supervisor

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF). 

 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

 

Role Overview

To lead and develop a customs operational team within DGF, ensuring compliance with customs legislation, operational excellence, customer satisfaction, and achievement of business objectives.

The Customs Supervisor is responsible for the day-to-day management of people, performance, quality, customer relationships, and continuous improvement activities within their area of responsibility.

 

Key Responsibilities:


* Lead, motivate, and develop a high-performing customs team to deliver excellent service and operational results.


* Ensure customs declarations and supporting documentation are completed accurately, compliantly, and within agreed service levels.


* Monitor operational performance, productivity, quality, and compliance KPIs, implementing corrective actions where required.


* Manage complex customs queries, customer escalations, and operational issues in a timely and professional manner.


* Ensure compliance with HMRC regulations, customs legislation, and company policies and procedures.


* Conduct regular quality and compliance reviews, identifying risks and implementing preventative measures.


* Allocate resources effectively and manage workloads to meet customer and business requirements.


* Set clear objectives, conduct regular performance reviews and coaching sessions, and identify training and development needs.


* Build and maintain strong relationships with customers, internal stakeholders, and external authorities.


* Produce and analyze op...