General Manager

What Will Your Job Look Like?

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

Location: 50 E 6th St Tracy, CA 95376

What you’ll do:


* Contract oversight and facilitation of client needs with anticipation of growth


* Identify potential risk and develop resolution processes


* Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness


* Development of or oversight of documentation or work plans as required or needed


* Employee training and development


* Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines


* Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place


* Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner


* Act in a consultative manner, developing and presenting annual plan reviews


* Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry


* Maintain a “Safety First” attitude with client and personnel


* Good understanding or local climate needs and issues pertaining to the passenger transportation industry


* Thorough understanding of ridership policies to ensure smooth transportation services


* Capability of addressing any questions / concerns regarding site transit program


* Maintain all employee and vehicle files in accordance with FTA and DOT guidelines


* Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each


* Monitor performance of direct reports and provide coaching and guidance


* Oversight of Federally mandated Drug and Alcohol program


* Perform additional duties as assigned or required

What you’ll need:

Experience, Education & Certifications:


* High school diploma or G.E.D


* At least 2-5 years of experience managing or providing key leadership / Supervisory support for a small sized, profitable operations team in a multimillion contract ($1-3 million) environment


* Experience managing or providing support for a site of up to 10 - 40 employees


* Previous management experience in the Para-Transit or livery industries


* Thorough knowledge of ADA, DOT, FTA regulations


* Experience monitoring the delivery of contractual services


* Must possess a valid current driver’s license

Skills:


* Must possess excellent interpersonal skills and ability to work with a variety of people and job positions


* Ability to ...