Field Service Engineer

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Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Business Enablement/Support

All Job Posting Locations:
Pomezia, Roma, Italy

Job Description:
DePuy Synthes is recruiting for a(n) Field Service Engineer , located in Pratica di Mare, Roma, Italy.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview

The Field Service Engineer plays a critical role in supporting advanced digital and robotic‑assisted orthopedic technologies in clinical and customer environments.

This position is responsible for the installation, maintenance, troubleshooting, and optimization of Capital systems, ensuring safe, reliable, and compliant operation.

The role has direct impact on customer satisfaction, surgical efficiency, and patient outcomes, working closely with surgeons, clinical teams, and commercial partners in the field.

Key Responsibilities


* Install, commission, maintain, and service Capital Systems and enabling technologies at customer sites in accordance with company standards and regulatory requirements.


* Diagnose and resolve technical, hardware, and software issues in the field, ensuring timely system uptime and customer support.


* Provide on‑site technical support during surgical cases and clinical use as required, ensuring safe and effective system operation.


* Perform prevent...