Technical Customer Support Specialist

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Technical Customer Service

Job Category:
Business Enablement/Support

All Job Posting Locations:
Amersfoort, Utrecht, Netherlands

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The engineer, Technical Customer Support is located in areas with high market presence of J&J medical equipment, Cataract, Refractive & OSD surgery.

One prime purpose of the specialist is to provide technical service in cultural and geographic proximity to customers.

This will allow J&J to offer professional and fast support to our customers.

Further, Specialist, Technical Customer Support can develop, improve and extend existing customer relationships, resulting in incremental sales of services (Service contracts).

Specialist will be key for J&J to closely track performance of medical equipment, respond quickly to customer enquiries and provide accurate feedback on system usage, performance and customer satisfaction.

In her/his technical role, is integrated in the European Field operations, with close relationship to the local equipment manager and sales.

He will actively approach customers in regard to sales of services.

J&J Field Service operates in a European network, occasional travel on short term notice within EAM if required.

It is expected that Specialist, Technical Customer Support has a significant positive impact on generation of incremental revenue through their support activities

Responsibilities:


* Provide on‑site technical support, performing safety checks, preventive maintenance, repairs, and required system enhancements.


* Deliver, install, commission, and document J&J surgical equipment according to Quality Management System standards.


* Maintain and update installed ba...