Professional, Service & Repair

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Job Function:
Technology Product & Platform Management

Job Sub Function:
Technical Product Management

Job Category:
Scientific/Technology

All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a Professional, Service & Repair, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.

This role supports Service & Repair operations by enabling accurate , efficient, and technology‑enabled customer service processes.

The Professional, partners with service teams, field service engineers, IT, and commercial stakeholders to ensure service data integrity, system effectiveness, and continuous improvement of customer service experiences.

The role plays a meaningful part in improving operational performance and customer satisfaction across DePuy Synthes service operations and r eports into the DePuy Synthes Technology organization.

Key Responsibilities



* Support service and repair operations by maintaining accurate records within service management, CRM, and commercial technology systems (including customer, asset, entitlement, order, and repair data).



* Analyze routine service and repair metrics (e.g., turnaround time, backlog, service trends) to support operational reporting and improvement initiatives.



* Act as a liaison between customer service, field service, IT, and commercial teams to resolve service‑related system or process issues.



* Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data ‑ driven decision ‑ making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.



* Provide operational and administrative support for service activities, including order processing, repair tracking, and service documentation.



* Assist with th...