Network Technician (Mentor, OH)

NetworkTechnician

Company Overview

If you would love to be part of a company that is poised for substantial growth with opportunities for career advancement, then working for CPP may be the right fit for you! Join a results-oriented workplace that strives for success through innovation, collaboration, and teamwork.
At Consolidated Precision Products (CPP), you'll be part of leading investment casting foundries specializing in complex aerospace and gas turbine components.

You'll join a stable, growing organization that offers competitive compensation and benefits, along with opportunities to build a long-term career and grow your expertise in a highly technical manufacturing environment.
For more information, please visit www.cppcorp.com

Position Title:
Network Technician

Department:
Information Technology

Reports To:
IT Manager

What We Offer:


* Comprehensive benefits package designed to support your health, wellness, and financial security


* Quarterly bonus opportunities tied to performance and company success


* 401(k) retirement plan with company match


* Strong focus on employee engagement and an inclusive workplace culture


* Paid holidays and generous vacation time to support work-life balance


* Tuition reimbursement to invest in your continued learning and professional growth

Position Overview

We are seeking a dependable, self ‑ motivated Network Technician / Level 1 IT Support specialist to support daily IT operations in a small manufacturing environment.

This role requires someone capable of working independently, troubleshooting issues across Windows ‑ based systems, supporting networking equipment, and assisting employees with hardware, software, and connectivity needs.
The ideal candidate thrives in a hands ‑ on environment, balances multiple priorities, and contributes to the stability and security of site-level IT infrastructure.

Key Responsibilities


* Provide Level 1 support for desktops, laptops, printers, mobile devices, and manufacturing PCs in an all ‑ Windows environment.


* Maintain and troubleshoot local network infrastructure, including switches, access points, cabling, and basic firewall troubleshooting.


* Install, configure, and update Windows OS, drivers, and approved applications.


* Monitor system performance and proactively identify potential issues.


* Manage user accounts, permissions, and group policies following IT standards.


* Manage incoming IT support tickets by responding promptly, troubleshooting issues, and documenting detailed resolution steps to maintain accurate and complete service records.


* Ensure proper inventory management of IT hardware and accessories.


* Escalate complex issues to senior IT staff and collaborate with cross ‑ functional teams as needed.


* Document procedures, troubleshooting steps, and system configurations.


* Uphold security best practices, including patching, antivirus management, and ad...