Donor Services Manager

Hope Lives Here! At Nashville Rescue Mission, you'll be empowered to influence and impact lives.

Join our team today! Nashville Rescue Mission is actively seeking a Donor Services Manager to join our Development team.

Reporting directly to the Vice President of Development & Marketing, this position leads a donor-centered department dedicated to the integrity, accuracy, and strategic utility of donor data.

This unique role balances critical backend operations--including CRM database administration, financial reconciliation, and advanced data analytics--with essential frontline care.

You will oversee donor customer service workflows, manage proactive phone stewardship initiatives to drive donor retention, and set a "Culture of Honor" by modeling a steady, gracious, and highly collaborative demeanor across the organization.

Essential Duties: Team Leadership & Internal Collaboration Hires, trains, supervises, and evaluates Donor Services staff; facilitates CRM standard operating procedure training for end-users.

Follows, reinforces, and holds the Donor Services team accountable to established procedures, internal controls, documentation standards, and deadlines for daily gift processing, receipting, weekly reconciliation, reporting, and month-end close.

Serves as a liaison between Development, Marketing, and Finance department staff on gift batching, posting, reconciliation, and related operations to ensure accurate and comprehensive data flow.

Provides information needed for the preparation of tax filings, audits, accreditations, and related financial requirements.

Manages relationships with outsourced vendors responsible for constituent records, gift processing, solicitations, and related donor communications.

Proactively manages alerts and other tools to keep gift officers apprised of activities of assigned donors and responds quickly to donor- or team-related information needs that support timely stewardship and follow-up.

Retention/Stewardship - supports the team with data analysis and preparation of mailing lists for stewardship and event-related activities (Ex: Christmas cards, donor appreciation events).

Organizes any lists/tasks related to stewardship of donors by the Board, CEO, team, and volunteers.

Participates with Development and Marketing team members in staffing special events as needed, with occasional availability on evenings or weekends.

Donor Services Establishes a donor-centric culture for the department, demonstrating radical gratitude for the Mission's supporters by carefully designating gifts as directed by the donors.

Designs and executes protocols for stewarding donors and their gifts, including gift processing, receipting, acknowledging, thanking, and inspiring, to engender engagement and retention.

Devises and implements a comprehensive system for segmentation of receipt messages (i.e., acknowledgments), regularly updated to enhance the donor experience.

Addresses donor inquiries and requests regarding giving histories...