Account Manager

Account Manager About InSource Solutions InSource Solutions is a leading industrial software solutions provider and a trusted partner of AVEVA, a global leader in engineering and industrial software.

Leveraging AVEVA's portfolio and the portfolios of our other partners, we specialize in delivering cutting-edge services and solutions that empower businesses across various industries to optimize their operations, improve efficiency, and achieve their digital transformation goals.

Position Summary The Account Manager is responsible for fostering, growing, and retaining revenue within an assigned regional portfolio of manufacturing and industrial clients.

This role manages a high volume of inbound inquiries, proactively engages both active and dormant clients, and builds trusted relationships that uncover new business opportunities across software, hardware, and services.

The Account Manager serves as the quarterback of a regional sales team, coordinating Customer Success, Business Development, Inside Sales, and technical specialists to deliver exceptional client outcomes.

Success requires strong communication skills, disciplined sales process management, a deep understanding of industrial software, and a consultative approach to client engagement.

This role is focused on retaining and growing revenue, positioning technical solutions and services, coordinating cross-functional resources, and delivering an exceptional customer experience.

Key Responsibilities Client Engagement and Relationship Development: Establish a consistent cadence of proactive outreach to understand client environments, goals, challenges, and technology plans.

Build and maintain strong relationships through active listening, curiosity, and solution-oriented dialogue.

Maintain a comprehensive view of each client's software inventory, usage, satisfaction, and growth potential.

Ensure an exceptional customer experience and reinforce InSource's value in every interaction.Sales Responsibility Core and Growth: Sell core software products, including SCADA, Historian, and Cloud solutions, as well as industrial hardware and related services to assigned accounts.

Present add-on products, complementary solutions, and services aligned with client needs.

Execute annual renewals for software maintenance and SaaS subscriptions.

Qualify opportunities and determine whether to advance them directly or hand them off to Business Development for advanced solutions.Sales Presentations and Opportunity Management: Deliver effective presentations and product demonstrations via Microsoft Teams and phone.

Actively follow up on quotes and opportunities to advance the sales cycle and achieve annual revenue growth targets for the assigned account portfolio.Outbound Sales Motion: Conduct follow-up on pipeline opportunities, execute targeted campaigns, and participate in joint discovery calls with Business Development.

Use outbound discovery to understand: Current usage and performance of deployed solutions...