Issue Resolution Coord II

?? Ready to Resolve Challenges and Drive Positive Outcomes?
??️ Be the Expert Behind Effective Claim Resolution!

Join Us as Issue Resolution Coordinator II - Hybrid Role | Jacksonville, FL or Remote, US

What's in it for you?
?? Resolve with Confidence: Investigate claim-related issues and develop timely, effective solutions.
?? Own the Details: Review estimates, analyze findings, and ensure accurate claim resolution.
?? Be Essential: Partner with clients, contractors, and internal teams to keep claims moving forward smoothly.

At Crawford, every claim represents a person and a community we help rebuild.

As an Issue Resolution Coordinator II, your property adjusting experience, expertise in Xactimate and XactAnalysis, and strong problem-solving skills will help deliver fair and accurate outcomes.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

✨ Ready to put your expertise to work and help restore lives? Apply today and join the Crawford team!


* Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.


* 2-4 years of relevant work experience in a customer service environment is required.


* Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.


* Ability to analyze and interpret contract terms and conditions


* Understanding of insurance terms, principles, concepts and practices


* Highly proficient and advanced computer skills


* Excellent attention to detail and organizational skills


* Good time management abilities


* Strong analytical and problem solving ability


* Excellent written, verbal and oral communication skills


* Good interpersonal skills


* Good negotiation skills

#LI-EC1
#LI-Remote


* Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.


* Monitors inbound assignment activity for system entry and client acknowledgement.


* Monitors inbound assignment activity for system entry and client acknowledgement.


* Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.


* Reviews ,analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition


* Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.


* Reviews, analyzes and makes recommendations of contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.


* Reviews and analyzes independent r...