Site Manager - School Based Health Center

The Site Manager School-Based Health Centers is responsible for supervising and coordinating staff and operations at assigned school-based health center locations to support high-quality, cost-effective, patient-centered care.

This position oversees front-office operations, provider schedule utilization, patient access, staff performance, registration and billing processes, and compliance with established policies and procedures.

The Site Manager also serves as a key liaison between Valley View Health Centers and school administration, faculty, counselors, nursing staff, and other school personnel to strengthen communication, referrals, student access, service utilization, and coordination of care.

Site Manager School-Based Health Centers Essential Functions Functional Area: Site Supervision Estimated Effort: 45% Oversee the efficiency and utilization of provider schedules at assigned locationsEnsure front-office staff effectively utilize schedule templates and actively fill vacant appointment times through waitlist management, patient follow-up, well-visit outreach, and other scheduling activitiesEnsure patients have access to insurance enrollment and program information necessary to support coverage of provided servicesEnsure patient information is accurately entered into the practice management systemConfirm third-party coverage through payer verification and authorization processesBuild, supervise, and support a front-office team focused on excellence and high-quality patient serviceProvide employees with direction regarding daily activities, priorities, and responsibilitiesEvaluate and document job performance for subordinate staffOversee audits of registration activities, including Sliding Fee Scale applications, proof-of-income verification, payer selection, and billing alertsServe as the site subject matter expert for the Sliding Fee Scale and respond to patient and staff questionsEnsure employees receive appropriate training for assigned duties and responsibilitiesEnsure telephone calls are answered promptly and professionallyEncourage educational, professional, and organizational growth opportunities for staffOversee accurate daily balancing of cash drawers and deposits and monitor and report department cash flowCollaborate with Patient Access Representatives to support achievement of the established denial goal of 4%Ensure Sliding Fee Scale policies and procedures are consistently followedEnsure documents are accurately scanned into the electronic health record (EHR) systemCollect and track relevant customer service metrics, communicate team performance to staff, and develop improvement plans as neededUtilize alternate methods to verify patient eligibility when the EHR system does not provide a responseInterview, hire, train, and support a productive medical office team Functional Area: Site Operations Estimated Effort: 45% Serve as a primary point of contact and liaison with school administration, faculty, counselors, nurses, and o...