Vice President High Net Worth Experiences

As a Vice President High Net Worth Experiences in our High Net Worth Card team within Consumer and Community Banking, you lead the strategy and execution of premium partner experiences that deepen relationships with our cardmembers.

You shape a differentiated experience portfolio, cultivate senior partner relationships, and bring programs to market through close collaboration with product, marketing, operations, finance, legal, and risk partners.

Your work directly supports cardmember engagement, loyalty, and brand strength through memorable, well-run activations.

Job responsibilities


* Develop and manage a portfolio of premium cardmember experiences aligned to shared business goals and brand standards


* Identify, evaluate, and recommend experiential investments based on customer appeal, exclusivity, strategic fit, and return on investment


* Lead end-to-end activation planning and delivery, including program design, timelines, budgets, approvals, and post-event recaps


* Own partner relationship management, serving as a trusted advisor and primary point of contact for experience strategy and execution


* Source, negotiate, and manage relationships with luxury, cultural, travel, entertainment, and lifestyle partners


* Coordinate cross-functional stakeholders to deliver integrated experiences, including marketing, product, operations, finance, legal, and risk partners


* Oversee event logistics and production, including venue selection, catering, registration processes, staffing, and talent programming


* Manage external agencies, vendors, and production partners to ensure consistent quality, service, and operational excellence


* Guide development of marketing and event materials, including executive-ready presentations and attendee communications


* Establish feedback loops, track performance, and provide regular reporting and recommendations to senior leadership


* Continuously improve governance, processes, and experience standards to strengthen quality and scalability

Required qualifications, capabilities, and skills


* 8 to 12 years of leadership experience in premium experiences, luxury events, partnerships, or high-touch service for affluent clients


* Demonstrated success leading complex, client-facing programs with high standards for quality and service


* Strong partner management skills, including relationship building, negotiation, and performance management


* Proven ability to influence and deliver results through cross-functional teams in a matrixed organization


* Experience building business cases, managing budgets, and measuring program performance and return on investment


* Excellent communication skills, including executive-level presentations and concise stakeholder updates


* Strong operational discipline across planning, approvals, risk management, and event execution


* Vendor and agency management experience across creative, production, a...