Vice President - Commercial Card & Prepaid Card Fraud Strategy Manager

Job Description

Join our team as a VP, Commercial Card & Prepaid Card Fraud Strategy Manager, where you will lead fraud risk management strategies that protect the firm while delivering an exceptional client experience.

As part of the Commercial & Investment Banking Payments Operations organization, you will lead a team responsible for fraud strategy across Commercial Card and Prepaid Card portfolios.

You will identify emerging fraud trends, develop and optimize fraud detection strategies, and partner across Product, Technology, Operations, Risk, and external stakeholders to deliver data-driven solutions that balance fraud prevention, customer experience, and operational efficiency.

This role is ideal for a strategic leader who combines strong analytical skills, business acumen, and stakeholder management expertise to drive measurable business outcomes in a fast-paced, collaborative environment.

Job Responsibilities:


* Own fraud detection performance for assigned portfolios, balancing fraud losses, client experience, operational efficiency, and business objectives within established risk and performance thresholds.


* Lead and develop a team of fraud strategy analysts by setting priorities, managing capacity, coaching performance, and supporting career development.


* Identify emerging fraud trends through quantitative and qualitative analysis; develop, optimize, and monitor fraud detection strategies and rules to mitigate risk.


* Evaluate strategy, rule, and control effectiveness, providing data-driven recommendations to senior leadership and key stakeholders.


* Partner across Product, Technology, Operations and Data Science to design, implement, and enhance fraud prevention capabilities and monitoring coverage.


* Lead end-to-end strategy implementation, including business requirements, testing, release management, performance monitoring, and post-implementation validation.


* Drive continuous improvement through process optimization, root-cause analysis, governance enhancements, and control standardization.


* Represent the business in cross-functional forums with Card Operations, Claims, Collections, card networks, and external partners; provide executive-ready insights, recommendations, and updates to senior leadership.


* Lead multiple strategic initiatives simultaneously, ensuring effective prioritization, execution, and delivery against business objectives and stakeholder expectations.

Required Qualifications, Capabilities, and Skills


* 8+ years of experience in fraud strategy, analytics, product management, risk management, or related functions supporting financial services, payments, or operations.


* Proven leadership experience managing and developing analytical teams, including performance management, workforce planning, coaching, and talent development.


* Strong business acumen and technical expertise with the ability to challenge assumptions, evaluate operating models, an...