Vice President, Omni-Channel Personalization, Strategy & Operations

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Personalization & Insights (Chase) Strategic Priority Program, you will serve as a key leader responsible for defining strategy, driving execution, and scaling operating models that accelerate omni-channel personalization across Chase.

You will partner with senior leaders across product, technology, data, analytics, marketing, and business teams to establish strategic priorities, define measurable outcomes, and translate vision into execution.

Leveraging strong program leadership and influence skills, you will help shape AI-powered customer experiences while building the governance, operating rhythms, and performance frameworks required to deliver results at scale.

You are passionate about driving enterprise transformation through strategy, operational excellence, and AI-powered innovation.

Join a high-impact team shaping the future of omnichannel personalization across Chase, helping deliver measurable business outcomes and next-generation customer experiences through AI-driven decisioning, orchestration, and agentic capabilities.

Job responsibilities


* Develop and execute the strategy and multi-quarter roadmap for the Omni Channel Personalization Strategic Priority Program, including the evolution toward AI-native personalization and agentic capabilities.


* Define program vision, customer outcomes, success measures, and strategic recommendations through structured analysis and executive-level insights.


* Lead large-scale, cross-functional initiatives from strategy development through implementation, ensuring alignment across business, product, technology, data, analytics, and marketing teams.


* Design, implement, and manage program operating frameworks, including governance models, planning cadences, executive reviews, KPI/OKR tracking, and integrated status reporting.


* Establish measurement frameworks to evaluate business and customer outcomes and communicate performance through concise, executive-ready narratives.


* Influence senior stakeholders and drive alignment across complex organizations through collaboration and influence without direct authority.


* Prepare and deliver executive communications, recommendations, and decision materials for senior leadership forums.


* Identify opportunities to accelerate value creation, optimize prioritization, and support strategic decision-making across initiatives.

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities in...