Service Technician I/II

Employer Description: 

Legend Brands is a growing multi-vertical manufacturer serving restoration, cleaning, and construction professionals; performance automotive cooling markets; fish hatchery and aquaculture operations; through a portfolio of industry-leading brands including Dri-Eaz, Mediclean, UnSmoke, OdorX, Sapphire Scientific, Prochem, Chemspec, Flex-A-Lite, and Marisource.

Job Summary

Legend Brands, is hiring for Service Technician I/II for our Nashville, TN location.

 This position is responsible for receiving, inspecting, and repairing Legend Brands equipment sent to factory locations for repair along with processing returned items for credit.

Assist with product troubleshooting via phone, email and live chat. 

Please apply directly on our careers page https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2

Essential Duties:


* Perform repairs on the full line of Legend Brands equipment, predominately air movers and dehumidifiers


* Document condition of items received for repair


* Troubleshoot equipment received for repair


* Provide repair quotes for non-warranty repairs


* Obtain customer approval for non-warranty repairs and/or disposition of product should the repair declined


* Repair & package warranty and non-warranty equipment


* Processing replacement orders for repaired equipment being sent back to customers


* Deliver repaired equipment to shipping department


* Inspect, repackage, and credit items returned for credit


* Performs other related duties as assigned.

Minimum Qualifications and Education Requirements: 


* High School Diploma or equivalent

Service Technician I

Must have at least 6 months mechanical and customer service experience and the following:


* Demonstrable knowledge of diagnostic procedures, troubleshoot repairs and use of tools required for the position


* Knowledge of Word, Excel, Accounting software, ERP systems (Microsoft D365 a plus)


* Excellent customer service


* Ability to maintain confidential data management


* Ability to pass a pre-employment background check

Service Technician II

Must have at least 2-5 years of previous mechanical and customer service experience as well as the following:



* Same requirements as level I


* Ability to troubleshoot Legend Brands restoration equipment via phone, live chat, or email


* Communicate with customers relating to repairs performed


* Able to read and interpret schematics and drawings


* Process repair orders from start to finish in our ERP system


* EPA 608 certification or the ability to obtain within 6 months of employment

Hiring Range:

Between $22.00/hour to $28.25/hour depending on experience

Benefits:

Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage,10 paid holidays per year, generous paid time off, employer matching 401k PLUS a company-s...