Rental Coordinator

Our construction equipment group is seeking a full-time Rental Coordinator for our Hooksett, NH location.

Our new team member will assist with rental tasks for New England's premier JCB equipment dealer to identify customer needs, coordinate pick-ups, and perform inventory control for our rental department.

The primary responsibilities of the position consist of, but are not limited to:


* Receive and qualify incoming rental inquiries, identify customer needs, prepare quotes, and partner with assigned sales team members.


* Establish new customer accounts by collecting required credit applications, rental forms, certificates of insurance, and upfront payments.


* Explain available rental protection options and ensure customer documentation remains accurate and current.


* Create and maintain rental, demo, and internal contracts, including signed agreements and supporting documentation within company systems.


* Coordinate JCB equipment availability, transfers, freight, delivery, return, and fleet tracking.


* Partner with the service department to ensure rental equipment is maintained, inspected, and ready for customers.


* Review equipment returns, inspection results, service work orders, damages, miscellaneous charges, and insurance claims.


* Manage rental receivables by following company credit and COD policies, reviewing past-due accounts, processing payments, and issuing approved credits.


* Process purchase orders, trucking and re-rental invoices, and manual sales invoices as needed.


* Monitor fleet utilization, repair and maintenance expenses, and freight recovery through company reporting tools.


* Participate in weekly rental meetings and contribute ideas that improve rental operations.


* Maintain strong customer relationships, support walk-in customers and the outside sales team, and provide guidance on JCB equipment and rental solutions.


* Incorporate Alta's Guiding Principles into daily activities and perform other duties as assigned.


* Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.

Desired Skills and Qualifications:


* 1 year of construction experience preferred


* Excellent time management skills


* Upbeat & positive attitude


* Ability to multi-task in a fast-paced environment


* Excellent communication skills - both verbal and written


* Knowledge of construction equipment, JCB products, or similar industry


* Good computer skills with a focus on Microsoft Word, Excel and Outlook


* Language Skills - Ability to speak effectively before groups of customers or employees of the organization.


* Reasoning Ability - Intermediate; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.


* Computer Skills - Microso...