Associate Business Support

Title: Associate (Business Support)

Location: GSC BOG 

Development of diverse operational reports and data-driven presentations aimed at tracking key performance indicators (KPIs).

This role involves conducting in-depth analysis to identify trends and process gaps, translating complex data sets into actionable insights, and Delivering comprehensive visual summaries that support strategic decision-making and operational excellence

Key Responsibilities: 


* Develop and maintain operational reports and dashboards to monitor and track key performance indicators (KPIs).


* Analyze operational data to identify trends, performance opportunities, and process gaps that impact business results.


* Transform complex datasets into actionable insights that support continuous improvement initiatives.


* Create and deliver data-driven presentations and visual summaries for management and stakeholder reviews.


* Ensure data accuracy, consistency, and integrity across reporting tools and performance metrics.


* Support strategic decision-making by providing comprehensive analysis and recommendations based on operational performance.


* Collaborate with cross-functional teams to identify business needs and develop reporting solutions.


* Monitor operational performance and proactively highlight risks, inefficiencies, and improvement opportunities.


* Drive operational excellence through fact-based analysis, performance tracking, and continuous process optimization.

Skills / Requirements: 


* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. 


* Excellent verbal and written communication skills & business skills in English and Spanish.

English Level: Medium 


* MS Excel and other MS Office tools intermediate knowledge (data analysis) 


* Customer service and communication skills. 


* High Energy- Dynamism 


* Teamwork and autonomy 


* Adaptability.

Quick Learner. 


* Resolutive skills 

Relevant information: 

 • Type of Contract: Indefinite - Directly with DHL Colombia