Sales Associate - Full Time - Pacific Fair - Fixed Term Contract

General Role

The role of the Sales Associate is to assist the Team Leaders and Store Manager in all aspects of the Hermès store within Hermès standards.

The Sales Associate will provide exceptional client experience to all clients whilst supporting the store with daily operations and back-of-house duties.

The Sales Associate will assist in maintaining the store environment, image of the House and will be involved in store related activities.

Major Responsibilities:

Responsible for the contribution of all daily store operations including but not limited to:

Client Experience:



* Strives to provides exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès



* Practices the Orange Box Ceremony and Hand Rituals



* Clientele with current and potential clients to establish and maintain client relationships



* Handle complex client experience concerns and issues, i.e.

dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook



* Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms



* Capture accurate and relevant information through POS and CRM systems



* Communicates feedback gathered through in-store activities to store management



* Utilise professional and elegant dialogue with clients and team members



* Being a proactive Ambassador for assigned métier



* Meticulous visual merchandising and housekeeping of retail floor areas



* Clean, tidy and logical BOH stock areas - ensure stock is easy to find



* Understanding and sharing of métier performance



* Accurate mini count/ stock take results



* Sharing of key information about the métier



* Training and sharing on new product launches, particularly for new joiners



* Sharing and being an expert on care and aftersales



* Demonstrate and encourage team to master the Métier Hand Rituals



* Positive teamwork and provides support or their Ambassadorship

Métier Ambassadorship:



* Being a proactive Ambassador for assigned métier



* Meticulous visual merchandising and housekeeping of retail floor areas



* Clean, tidy and logical BOH stock areas - ensure stock is easy to find



* Understanding and sharing of métier performance



* Accurate mini count/ stock take results



* Sharing of key information about the métier



* Training and sharing on new product launches, particularly for new joiners



* Sharing and being an expert on care and aftersales



* Demonstrate and encourage team to master the Métier Hand Rituals



* Positive teamwork and provides support or their Ambassadorship



* Personal Presentation and Teamwork:



* Adheres to all the Hermès Australia Personal Etiquette and representations guidelines with elegance



* Positively contributes to the Hermès workplace through...