(Foxboro) Personal Care Manager Skills Trainer

Summary/Objective

A community based Senior Skills Trainer for our Personal Care Attendant Program.

The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care.

The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes.

Essential Job Functions



* Follow-up on assigned functional skills training in a timely manner as determined by contract.


* Assess consumers and/or surrogate ability to manage PCA services.


* Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.


* Maintain confidentiality in all consumer related issues.


* Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.


* Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.


* Demonstrate a commitment to the Independent Living philosophy of consumer control.


* Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).


* Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
+ Assigned referrals and intake documentation
+ Service Agreements and Assessments for re-evaluations
+ Supportive documentation for intakes and re-evaluations as needed
+ Return all phone calls from surrogates and consumers within 72 business hours


* Work within policies to complete and submit internal requirements:
+ Progress Notes
+ Dayforce, Outlook Schedule
+ Mileage and Expense Forms
+ Return all required email communications within 48 business hours.
+ Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports:



* Non-billing, overbilling and ineligible consumers


* Provide training and ongoing support for EVV


* Major problems requiring skills training


* Consumer status updates


* Intake, Quarterly and Annual Reviews


* Perform other duties as assigned by the Skills Trainer Supervisor

Qualifications



* Experience providing services for people with disabilities and knowledge of PCA programs is preferred.


* Experience or education in teaching or counseling is helpful.


* Knowledge of community resources and social service systems is beneficial.


* Excellent communication, organizational, and writing skills.


* Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.


* Specialized training provided as needed.

Required Education



* Bachelor’s Degree preferred; GED or High School Diploma required.

Physical Demands

The phy...