Customer Service Representative

Job ID: 528618

CRH Americas Building Products is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner.

This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.

The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner.

Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location



* This position will be based out of our location in Littleton, CO.

Job Responsibilities



* Process and support customers' inquiries related to their dedicated market


* Answer calls and handle email inquiries; providing courteous, timely, and effective customer service


* Inform customers of the status of their orders, advising them of any changes


* Comply with company attendance standards


* Coordinate effectively with transportation, planning, engineering, and sales.


* Follow up on inquiries for customer issue resolution and product design; process escalations when needed


* Coordinate with different departments to resolve customer's requests in an effective manner


* Manage and process small customer orders

Characteristics of the Successful Candidate Include



* Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style


* Effective Team Player with the ability to work independently


* Energetic, able to provide and receive feedback


* A willingness to take instruction and be accountable for their duties


* Skilled user in MS Office programs (NetSuite a plus)


* Customer focused; dedicated to meeting the expectations of internal and external customers


* Able to organize and prioritize work in an effective manner


* Able to deal with client escalations in a respectful and effective manner


* Has a keen interest in personal development; i.e.

learning the business, product application, int...