Retail Store Manager

Job Title: Retail Store Manager

Department: Retail Operations

Location : Tukwila

FLSA Status: Exempt

Reports to: Regional Director

About Goodwill

We believe in the potential of individuals to make positive changes in their lives.

We believe that education and training empower people to make those changes.

Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement.

We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI).

We embrace our employees' differences and acknowledge and support our collective responsibility.

About the Position

The Store Manager is responsible for the overall cultural and financial health of the business unit for which they have responsibility.

The Store Manager must consistently support the business through the team, demonstrating strong understandings of team support, customer service and retail knowledge.

Pay Rate: $72,000-76,000/year DOE

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.


* Ensure the financial health of the business unit; achieve/overachieve gross revenue and net revenue goals by driving sales and managing expenses


* Understand operational metrics; implement plans to achieve goals


* Discuss the operations and results of the business with fluidity and knowledge


* Maximize sales through proper stock rotation, merchandising, signage, identification of e-commerce merchandise and inventory levels of new and used goods


* Assure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment


* Inspire and actively engage in excellent customer service; both internal and external


* Develop strong working relationships throughout the enterprise; partner effectively


* Attract, hire, develop, inspire and retain top talent; active in succession planning


* Champion diversity, equity and inclusion; promote the talent and voices of all people


* Ensure compliance of Seattle Goodwill policies and procedures; People and Culture, Finance, Asset Protection, Finance, Risk and Safety, Customer Service, New Goods, Inventory and Merchandising.


* Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.


* Perform any other duties as assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

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