Business Operations Analyst

Your Job

The Business Operations Analyst helps ensure critical telecom services are delivered efficiently, accurately, and cost effectively across Koch companies.

In this role, you will oversee vendor management, billing analysis, service administration, and process improvement to support business operations, optimize service delivery, and create long-term value.

This position offers an opportunity to partner with internal stakeholders and external service providers, influence operational decisions, and drive continuous improvement initiatives within a dynamic and evolving environment.

Successful candidates will have opportunities to expand their capabilities, lead initiatives, and grow their impact while helping shape the future of our services and operations.

Our Team

Our team serves as a trusted capability supporting Koch companies around the world.

We manage service delivery, vendor relationships, expense management, contracts, and operational processes that help businesses stay connected and focused on creating value.

As our services and technologies continue to evolve, we are expanding our capabilities in automation, data analysis, and process optimization while maintaining strong partnerships with suppliers and stakeholders across the organization.

What You Will Do



* Partner with business stakeholders to understand requirements and recommend solutions that create value


* Identify and implement process improvements that enhance efficiency, data quality, and operational effectiveness


* Manage provisioning activities including moves, adds, changes, disconnects, and service migration.


* Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational issues


* Review and audit invoices to ensure billing accuracy and adherence to contracted rates


* Maintain inventory records, service documentation, and contract information


* Manage Telecom Expense Management (TEM) projects and identify opportunities for cost optimization

Who You Are (Basic Qualifications)



* Experience supporting service operations, vendor management, contract administration, inventory management, billing analysis, expense management, or similar business processes


* Experience working directly with internal stakeholders, vendors, suppliers, or service providers


* Experience reviewing invoices, contracts, records, inventories, or operational documentation with strong attention to detail


* Experience managing and owning multiple priorities, translating ambiguity into actionable requests and leading high-priority projects from start to finish simultaneously


* Experience identifying opportunities to improve processes, increase efficiency, or create greater business value

What Will Put You Ahead


* Interest in shaping how Koch companies leverage emerging technologies, developing leadership capabilities and creating organizational value.


* Experience supporting telecom operat...