Director of Sales

We are seeking an experienced, results-driven Director of Sales to lead our Account Management team supporting Medicare Secondary Payer (MSP) Compliance and broader casualty solutions.

This leader will translate business strategy into disciplined account plans, strengthen executive-level client relationships, and drive retention, expansion, and revenue growth across an assigned territory.

The Director will manage, coach, and develop Account Managers; establish clear expectations and performance measures; maintain reliable forecasting and CRM data; and partner with Account Executives, Product, Marketing, Operations, Services, Finance, and executive leadership to deliver an exceptional client experience and sustainable growth.

The ideal candidate combines strong people leadership with deep understanding of sales resources, the sales process, industry knowledge, and a consultative approach.

This role requires a visible leader who can guide complex client engagements, remove barriers for the team, and represent the organization confidently at executive meetings and industry events.

The Director of Sales is accountable for the performance and development of the Account Management team and for the strategic stewardship of the assigned accounts.

The role establishes account-management strategy, operating cadence, and performance standards; oversees retention, expansion, pipeline, and forecast execution; and ensures Account Managers build trusted relationships from operational contacts through executive leadership.

The Director reports to the Assistant Vice President of Account Management and works closely with Account Managers, Account Executives and cross-functional leaders to achieve customer revenue and growth objectives.


* Lead, coach, and develop the Account Management team by setting clear expectations, conducting regular one-on-ones and performance reviews, supporting career development, and fostering accountability, collaboration, and continuous improvement.


* Own account performance, including client retention, revenue growth, solution adoption, quota attainment, pipeline health, and forecast accuracy.


* Establish and execute account-management strategy, including account assignments, coverage models, territory assignments, stewardship cadence, and strategic growth plans.


* Guide strategic client relationships by supporting Account Managers in developing trusted partnerships with key stakeholders and by serving as an executive sponsor for priority and at-risk accounts.


* Oversee client stewardship and business reviews, ensuring meetings are insight-driven, aligned to client goals, and supported by clear outcomes, owners, and follow-up actions.


* Drive expansion across existing accounts by identifying whitespace, cross-sell, upsell, referral, and adoption opportunities and coordinating qualified opportunities with the appropriate Account Executive.


* Maintain a disciplined operating cadence for pipeline r...