Patient Financial Counselor

Who We Are Tennessee Retina is the largest Ophthalmology practice in middle Tennessee, offering rewarding careers across 10 locations.

We are committed to providing the highest level of care to our patients in the most convenient and caring manner.

Our physicians are leaders in the research and application of new retina, macula, and vitreous treatments.

We are seeking an energetic and collaborative Patient Financial Counselor.

The ideal candidate will be responsible for performing day-to-day follow-ups with patients for upcoming appointments to determine insurance coverage, patient costs, and payment options.

This exciting opportunity will involve working closely with and being supported by a team of colleagues, strong leadership, and cutting-edge technology! A day in the life of a Tennessee Retina employee is filled with learning, growing, creating, hard work, and, most of all, fun! Tennessee Retina offers a competitive salary based on diverse experiences and backgrounds.

This position will train in our Hendersonville Clinic located at 100 Springhouse Ct #240, Hendersonville, TN 37075.

Benefits Offered Sign On Bonus, Certification Incentive Bonus, and Length of Service Award Bonus Programs Continuing Education Program Transportation Reimbursement Program Employer-sponsored Medical, Dental, Vision, Critical Illness Coverage, Short-term, Long-Term Disability, & Employee Assistance Program 401(k) with Generous Employer Match Health Savings Account (HAS) and Flexible Spending Benefits Paid Holidays and Paid Vacation Annual Scrub Uniform Allowance Employee Referral Award Bonus Program Succession, Growth, and Mentorship Opportunities Social Gathering and Team Opportunities Full new hire training program to fully support, train, and welcome new hires to the team Responsibilities Utilize the practice management system, payor websites, payor benefit line, and fee schedules to verify insurance eligibility, confirm authorization/referral requirements, and determine allowable rates, coinsurance, deductible, and out-of-pocket expenses for estimated patient responsibility associated with procedures and/or surgery.

Print routing sheets and document estimated costs in the practice management system and the pre-service estimation worksheet.

Place phone calls to patients to obtain pre-payment, establish acceptable payment arrangements, and/or acquire information necessary to receive payment from insurance or other sources on all procedures/surgeries.

Notify the Billing Manager when appropriate financial arrangements per the patient liability policy cannot be made before the patient is treated for services.

Adhere to best practice standards in performing day-to-day follow-up This includes the following procedures outlined in the Patient Liability Policies.

Process credit card transactions and patient receipts and check payments received at The responsibilities listed are a general overview of the position, and additional duties may be assigned under the directi...