Customer Account Supervisor

POSITION SUMMARY The Customer Account Supervisor (CAS) is responsible for leading day-to-day execution of the Customer Account Management (CAM) team by supporting renewal and retention performance, coaching CAMs, monitoring activity and KPI adherence, and escalating renewal risks or customer issues as needed.

This role supports the Director of Inside Sales in executing the customer renewal and retention strategy, maintaining proactive customer outreach, and ensuring consistent team performance.