Control Manager - Vice President

Join JPMorganChase and help shape the future of risk and control management.

Step into a pivotal role where your compliance and risk expertise strengthens how we operate-enabling innovation while protecting our customers, colleagues, and the firm.

As a VP Control Manager within the Consumer and Community Banking (CCB) organization, you will help lead and build an enhanced control framework that supports a continuous and integrated approach to risk assessment.

You will partner across CCB and second-line functions to drive top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation-continuously improving the control environment.
Job responsibilities


* Spearhead the design and execution of control strategies to proactively identify and mitigate compliance and operational risks


* Drive an integrated, continuous approach to risk assessment, including top-down risk analysis and monitoring


* Strengthen issue management practices, including real-time detection, escalation, root cause analysis, and remediation tracking


* Leverage data analytics, automation, and technology to identify trends, translate business needs into insights, and improve the control environment


* Partner with internal stakeholders across CCB, Legal, Compliance, Audit, and Risk to align priorities, ensure transparency, and deliver outcomes


* Lead and develop a high-performing, inclusive team and culture focused on innovation, operational excellence, and continuous improvement

Required qualifications, capabilities, and skills


* 7+ years of experience in financial services, including controls, audit, quality assurance, compliance, and/or operational risk management


* Demonstrated ability to design, enhance, and operate control frameworks, including escalation and issue management practices


* Strong understanding of risk management concepts and the policy/procedural and regulatory environment relevant to banking operations


* Proven analytical capabilities: ability to synthesize complex information, identify root causes, challenge assumptions, and communicate risk insights


* Data literacy and comfort using analytics and automation to improve reporting, monitoring, and control effectiveness


* Strong stakeholder management and influencing skills across senior, cross-functional partners; ability to explain complex topics clearly


* People leadership skills, including coaching, inclusive team leadership, and strong written/verbal communication and presentation skills

Preferred qualifications, capabilities, and skills


* Experience supporting fraud, cybersecurity, and/or technology-related operational risk and control initiatives


* Experience implementing control automation and/or applying machine learning/advanced analytics concepts in risk and control contexts


* Background in consumer banking and/or large, matrixed organizations with global stakeholders
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