Operations Manager, Manufacturing

Operations Manager Summary The Operations Manager will manage, coordinate, and leadbusiness activities across all departmentsat our Waterloo, Iowa location.

The Operations Managerleads employees at the location and oversees overall operational performance forassigned shifts.

The Operations Manager isdirectly responsiblefor shift performanceregardingSafety, People Management, Manpower, Quality, Customer Satisfaction, and Industrial Hygiene.

TheOperations Manageroverseesassociatesacrosstwo shifts.This role reports to the Plant Manager.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Enforcedepartment-leveltracking, reporting, and control of the DART rate(Days Away, Restricted, or Transferred rate)for each department.

Support and conduct safety investigations and meetingsas necessary.

Ensure Department Managers comply withand enforce all standard safety practices.

Ensure Department Managers maintainan organized and clean work environment in compliance with 6s workplace organizational standards.

Inspect and monitorthat key departmentobjectivesare properly reported via the Shop Floor Management (SFM) process.

Oversee and direct communication with the customer to address customer complaints and concerns; resolve problems and escalate issues as required.

Interact with customers daily.

Address and control the cost of poor qualityattributed to the shift.

Key indexes include scrap, downtime, detention, and premium freight.

Finalize daily plans and workloads with Department Managers to ensure daily goals and objectivesare achieved.

Maintain, complete, and submitaccuratetimekeeping records for all employees within the designated span of control.

Ensure Department Managers consistently enforce company policies.Monitor, measure, and report the performance of salary employees within the designated span of control.

Create and administer performance reviews as prescribed bycompany practice.

Partner with Quality, Materials, and Operations to perform root cause analysis and drive improvement.

Execute coaching and feedback to maximize employee performance.

Establish and maintainpositive employee relations and employee involvement.

Develop continuous improvement processes to improve Key Performance Indicators (KPIs).Participate in all TVS SCS quality and excellence initiatives.

Competencies Exceptional Leadership and development skills Conflict resolution Engagement skills driving employee interactions; ability to motivate and lead large teams of people toward a common set of objectives.

Written communication proficiency: Ability to createdata-drivenreports Oral communication proficiency: Large and small group communication / Internal and external documentation High levelof initiative /High levelofjudgment Independent decision-making skills working with ambiguous data Results-driven Organized / Ability to multi-task Flexibility / Adapt to continuous change Ability to capture and repo...