Director of Customer Engagement

The Opportunity The Director of Customer Engagement COMPASS is directly responsible for driving revenue growth, maintaining account retention, and accelerating adoption of Vidterra's COMPASS platform across strategic U.S.

Government customers, with a primary focus on U.S.

Army customer communities.

Operating as a frontline sales leader and primary account owner, this role owns the end-to-end commercial strategy for assigned accountsfocusing on expanding current deployments, identifying new operational use cases, and embedding COMPASS across new and existing customer organizations.

This role combines hands-on pipeline execution, strategic relationship management, and solution positioning to shorten sales cycles, protect baseline revenue, and capture new expansion opportunities within customer programs.

Key Responsibilities (Principal Duties and Accountabilities

*Essential Functions) Account Growth & Go-to-Market Strategy Define and execute assigned account plans to maintain current COMPASS implementations while identifying and closing land-and-expand revenue opportunities within the NTS portfolio.Develop and expand COMPASS opportunities across U.S.

Army customer communities, organizations, and programs.Identify priority Army organizations, programs of record, mission requirements, and tactical use cases, including intelligence, ISR, tactical communications, situational awareness, and edge operations, as entry points for expanded product adoption.Build and leverage professional relationships within Army customer communities to identify mission needs, engage key stakeholders, develop new opportunities, and accelerate adoption of COMPASS and the broader NTS portfolio.Align sales motions with NTS top-line revenue targets, platform strategy, and long-term enterprise valuation objectives.

Frontline Sales Execution & Pipeline Acceleration Directly lead the sales cycle for Vidterra COMPASS initiatives across customer stakeholders, operational users, technical decision-makers, program leadership, and acquisition personnel.Leverage the broader NTS portfolio when opportunities arise and customer requirements extend beyond COMPASS, bringing in additional NTS solutions and capture resources to deliver a complete capability set.Deploy tailored playbooks, ROI frameworks, competitive positioning, and objection-handling strategies specific to government procurement and Army operational environments.

Customer Engagement & Deal Execution Serve as the primary commercial and product SME for COMPASS and Vidterra capabilities in customer meetings, live demonstrations, and technical briefings.Architect complex, strategic deals by shaping high-value propositions tailored to specific customer mission outcomes and operational requirements.Accelerate deal velocity by translating technical capabilities into clear, mission-critical operational and business results.

Product Positioning & Portfolio Integration Drive integrated solution sales by positioning Vidterra COMPASS al...