Customer Integration Specialist

Your Job

We are seeking a highly motivated and detailed-oriented Customer Integration Specialist to join our B2B Team within KBX Technology Solutions.

The ideal candidate will possess a deep understanding of application integration principles, exceptional problem-solving skills, and experience collaborating with external and internal customers.

The ideal candidate should communicate well, be a proactive problem-solver, and be passionate about delivering exceptional customer service.

Our Team

We play a crucial role in ensuring seamless collaboration and alignment across various integrations and processes within the organization.

We partner with internal and external customers to provide quality integrations, secure & reliable connectivity, and deliver best-in-class customer experience by flawless connections that allow our customers to be connected to all our global TMS capabilities.

Our efforts help KBX maintain a cohesive and unified technological ecosystem, facilitating better implementations and good customer experience.

What You Will Do



* Lead customer integration initiatives.

This includes setting customer expectations and coordinating integration activities with external/Internal customers and internal tech teams.


* Collaborate with customer technical teams to understand their integration requirements and provide tailored integration solutions to our KBX Modern Technology Standards.


* Conduct integration mapping and perform integration testing on files to ensure data accuracy and integrity.


* Act as a subject matter expert for B2B customer integrations, providing guidance and support to customers and internal teams.


* Identify and troubleshoot technical integration challenges.

Collaborate with B2B and KBX Product Teams to find effective solutions.


* Provide clear and consistent communication to customers throughout the integration process.


* Develop user stories, participate in daily standups, and collaborate in backlog refinement sessions to ensure requirements are clearly defined and prioritized


* Document integration components, processes, and procedures to ensure clarity and consistency with internal and external customers.


* Utilize Dev/Ops and other tools to accurately track and manage integration progress.


* Leverage various tools in the integration process, i.e.

Postman.

Lucid, etc


* Develop customer current and future state process flows in collaboration with Customers, Developers and Platform Teams


* Travel 10% expected

Who You Are (Basic Qualifications)



* Experience in customer integration or customer implementations


* Experience working with APIs, REST services, JSON, XML, EDI, or other data exchange technologies.


* Experience gathering and documenting business, process, data, or technical requirements


* Experience creating process maps, workflow diagrams, or business documentation.


* Experience writing user stories, acceptance criteri...