Manager AFR CPM

Title: Manager – AFR/OFR CPM 
Location: GSC BOG 
Key Responsibilities: 


* General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. 


* Responsible for providing support to the assigned account.

· Review and ensure the achievement of specific client KPIs and service agreements. 


* Provide performance reports. 


* Maintain communication with internal/external third parties to meet client expectations. 


* Provide proactive issue resolution and corrective actions to ensure service excellence. 


* Key contact for escalations. 


* Develop a sustainable relationship with internal and external stakeholders.


* Coordinate business implementations. 


* Participate/lead customer reviews (QBR and/or MBR). 


* Complexity of the problem/process.


* Coordinate stakeholder activities and ensure quality and timeliness. 


* Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance. 


* Recommend and coordinate necessary changes based on process analysis. 


* Assist DGF operations in resolving complex issues 

Skills / Requirements: 


* Professionals in industrial engineering, international business, or related fields


* Minimum of 3-5 years in logistics processes 


* Extensive knowledge of cargo transportation and the logistics industry 


* Fluent communication in English (verbal and written).


* Customer service and communication skills. 


* Teamwork and autonomy 


* Employees who have been in the organization for 12 months or in their current role 


* Employees that are not in transition projects