Solution Lead

Accountabilities

1.

Customer

• Builds an understanding of the market and bid opportunity to develop a tailored solution

• Understands the industry and gains an appreciation of the business drivers, constraints, and opportunities in that vertical market

• Is pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions

• Fully understands the client business, functional and non-functional requirements

• Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users' needs and the customer's objectives

• Understand what represents the very best from a service provider in the given sector.

2.

Operational Excellence

• Leads and manages a matrix solution team to develop an end-to-end solution which is in line with the agreed strategy; meets the customers business objectives and achieves the required affordability target

• Develops the high-level design for the service and ensures effective communication to stakeholders

• Supports dialogue, co-design and scoping with potential partners and/or suppliers

• Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution

• Designs solutions which offer lean and effective processes

• Work closely with technical leads to ensure AI and technology is at the heart of our solutions and drives genuine business benefit

• Ensure a full understanding of the pricing approach and pricing levers, working with the finance and commercial leads

• Re-utilise existing Maximus capabilities wherever possible

• Lead solution assurance and support governance prior to submission to the customer

• Create bid narrative and act as final editor alongside Bid Director/Business Development Mgr on all written material that forms part of the solution response

• Identify and mitigate risks associated with the solution

• Support an effective handover to the transition team to implement the solution.

• Support a lessons learned exercise on solution development on each opportunity

3.

People and Culture

• Manages the customer's expectations and understands where Maximus can deliver their requirements using standard offerings where possible.

Where a standard offering is not appropriate, oversee the design of bespoke solution elements to meet client requirements

• Stakeholder management within bid teams and wider Maximus, aligned to the Solution development

• Promote co-operation and facilitate co-ordination of all solution workstreams within the bid to achieve a successful integrated solution which is underwritten and understood by all stakeholders

• Build and shape local partnership agreements/subcontractors/partners

Key Internal Stakeholders & Relationships

• Strategic Deals Director

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