Associate Systems Support Engineer

Experience: 2–5 Years
Notice Period : 15 days Max or Immediate Joiners Only

Communication Skills : Mandatory excellent communication skills in English

Employment Type: Full-Time
Work Mode: On-site / Hybrid, as applicable, 24X7 rotational Shifts.
Shift: Standard business hours with occasional after-hours/on-call support as required

Job Summary

We are looking for a hands-on Tier 2 Windows Support Engineer to join our Infrastructure Support team.

The engineer will be responsible for day-to-day administration, monitoring, troubleshooting, maintenance, and support of Windows Server environments.

The role will primarily focus on Windows Server, patching, monitoring, incident management, and operational support.

The candidate should be comfortable independently troubleshooting common infrastructure issues and working with Tier 1, Tier 3, Network, Database, Security, and other infrastructure teams when escalation is required.

Key Responsibilities

Windows Server Administration


* Provide Tier 2 support for Windows Server environments.


* Administration and troubleshooting of Windows Server 2016/2019/2022.


* Perform server health checks and investigate performance-related issues.


* Troubleshoot CPU, memory, disk, service, event log, and OS-related issues.


* Start/stop/restart Windows services as required.


* Troubleshoot server connectivity and application/service availability issues.

 Patching & Maintenance


* Perform Windows Server patching activities according to the approved patching schedule.


* Validate server health before and after patching.


* Troubleshoot patching failures.


* Perform post-patching validation.


* Maintain patching records and update operational documentation.


* Support vulnerability remediation activities related to Windows servers.

Monitoring & Incident Management


* Monitor Windows server infrastructure using enterprise monitoring tools.


* Investigate and resolve alerts within defined SLAs.


* Handle Tier 2 incidents and service requests.


* Perform initial troubleshooting and root-cause analysis.


* Escalate complex or recurring issues to Tier 3 teams.


* Maintain accurate ticket updates and technical documentation.


* Participate in Problem Management and Change Management activities.

 Documentation & Process


* Maintain server documentation and operational procedures.


* Update Knowledge Base articles and troubleshooting guides.


* Follow ITIL-based Incident, Request, Change, and Problem Management processes.


* Participate in operational reviews and provide status updates.


* Maintain accurate records of infrastructure changes and activities.

Required Technical Skills

Must Have


* 2–5 years of experience in Windows Server administration/support.


* Hands-on experience with Windows Server 2016/2019/2022.


* Good knowledge of Active Directory.


* Good understanding of Group Policy.


* ...