HVAC Service Manager

Job Overview

Position Title: HVAC Service Manager

Salary/Pay Rate: $85,000+ per year (Based on Experience)

Location: Gainesville, GA – Onsite / Field Operations

Job/Employment Type: Full-Time

Industry: HVAC / Residential & Commercial Mechanical Services

Reports To: President

The Opportunity

A well-established and growing HVAC contractor in the Gainesville, Georgia area is seeking an experienced HVAC Service Manager to lead the daily performance of its residential and commercial HVAC Service Department.

This is a hands-on leadership position for an HVAC professional who understands both the technical and operational sides of the service business.

You will lead and develop service technicians, coordinate closely with dispatch, oversee service quality, monitor departmental profitability, and ensure customers consistently receive a high level of service.

We're looking for a proven HVAC leader who can develop technicians, solve difficult field problems, improve productivity, and take ownership of department performance.

If you know the trade, know how to lead people, and understand what it takes to operate a successful HVAC service department, this is an opportunity to make a significant impact.

How You Will Make an Impact


* Service Operations & Technical Leadership


* Direct the daily operations of the HVAC Service Department and coordinate technician workloads with dispatch


* Schedule and assign technicians based on skill level, efficiency, training needs, and customer requirements


* Provide technical support for HVAC troubleshooting, repair, installation, start-up, commissioning, and preventive maintenance


* Review completed work to ensure technicians consistently meet company quality and safety standards


* Assist technicians with complex HVAC and refrigeration troubleshooting when field support is required


* Monitor job progress, estimated completion times, labor hours, parts, and material usage


* Ensure required parts and materials are ordered promptly to keep service and project commitments on schedule


* Manage larger HVAC installation, start-up, and commissioning projects when required


* Team Leadership & Development


* Recruit, interview, hire, train, and develop HVAC service technicians based on departmental needs


* Conduct performance reviews and establish clear goals for technician development and improvement


* Lead regular team meetings, safety discussions, technical training, and one-on-one coaching


* Develop and maintain ongoing training programs covering equipment, service techniques, troubleshooting, and safety procedures


* Coordinate OEM and factory training to keep technicians current on equipment and technology


* Maintain technician training records and promote continuous professional development


* Build a service culture centered around craftsmanship, accountability, safety, productivity, and customer service


* Customer Service &...