Platform Strategy & Support, Renters

JOB DESCRIPTION

Chubb North America's Digital Consumer team is building a new digital business on our Chubb Studio platform, with a customer experience built for High Earners, Not Rich Yet (HENRYs) - the next wave of PRS high-net-worth clientele.

Reporting to the VP, Renters and Valuables Domain Lead, the Platform Strategy and Support Lead is accountable for ensuring Chubb Studio's feature roadmap aligns to North America operations needs, enabling efficient and scalable distribution.

This is a hands-on tech-and-operations role: surgically shaping the Studio roadmap, this person defines and continuously refines the underlying policy servicing workflows - from issuance through non-pay cancellation, reinstatement, endorsement, and renewal - that let our digital insurance partners and customer service operation run efficiently at scale.

Using data to decide where automation and AI-enabled workflows can responsibly increase straight-through processing is central to how this role operates.

Diagnosing where system gaps originate while influencing cross-functional teams towards execution is this lead's default operating mode.

About the Team

Chubb North America's Digital Consumer Team is responsible for building and enabling digital distribution for Chubb's broad suite of insurance products.

The team unites Personal Lines digital distribution, leveraging technology, expertise, and a customer-centric approach to deliver innovative products and services.

Team members come from a variety of backgrounds, including insurance, Insurtech, training, real estate, education, military, oil & gas, government, consulting, manufacturing, financial services, emergency management, social work, interior design, and pharmaceuticals.

Who You Are



* A critical thinker who is open-minded and analytical, and who enjoys solving complex problems.


* Someone who relates well with people - diplomatic and constructive, but willing to challenge the status quo.


* Energized by building new solutions or fixing broken processes; always looking for the next opportunity to improve.


* Comfortable with ambiguity and rapid change.


* Highly competent, creative, and self-motivated, with a genuine eagerness to learn and excel in a fast-paced environment.


* Not constrained by traditional approaches - open to new ways of working.


* Fluent in how a policy actually moves - comfortable getting into the weeds of servicing workflows (non-pay cancellation, reinstatement, endorsements, renewals), not just managing a backlog about them.


* Data-driven by instinct - pulls the numbers to test a hypothesis before backing a platform or process decision.


* Autonomy is a way of life - operates at peak capacity when given a vision and the rest is green field opportunity for strategic execution.

What You Will Do



* Report to the VP, Renters and Valuables Domain.


* Enable new product offerings and coordinate with internal stakeholders across multiple so...