Director of Education Operations - Haverhill YMCA

Director of Education Operations

Amesbury & Georgetown
Lead.

Inspire.

Grow.

Make an Impact.

Are you an experienced early childhood or out-of-school time leader ready to take your leadership to the next level? The YMCA of the North Shore is looking for a Director of Education Operations to provide strategic leadership across our Amesbury and Georgetown education programs.

This is a multi-site leadership position responsible for overseeing multiple Site Coordinators and supporting them in delivering exceptional programs for children, youth, and families.

The Director of Education Operations provides the leadership, coaching, accountability, and resources needed to ensure our programs are safe, high-quality, financially sustainable, compliant, and aligned with the YMCA mission.

We are looking for a leader who knows how to develop other leaders, navigate the day-to-day realities of education programming, build strong teams, and turn organizational goals into successful program operations.
What You'll Do

Lead Multiple Sites & Develop Leaders


* Provide strategic and operational leadership across assigned education programs in Amesbury and Georgetown.


* Directly oversee and support multiple Site Coordinators, providing coaching, mentorship, feedback, and accountability.


* Develop Site Coordinators into confident, effective leaders who can successfully manage their teams and programs.


* Establish clear expectations and performance standards and follow through on accountability.


* Conduct regular site visits to assess operations, support staff, identify challenges, and ensure consistency across locations.


* Support recruitment, onboarding, retention, professional development, and succession planning for program leaders and staff.


* Foster a collaborative culture built on communication, teamwork, innovation, and shared accountability.

Drive Program Quality & Growth


* Lead strategic planning and continuous improvement for Early Learning, Out-of-School Time, Camp, and other assigned education programs.


* Partner with Site Coordinators to strengthen enrollment, retention, staffing, program quality, and participant experience.


* Review program data and performance trends to identify opportunities and develop strategies for improvement.


* Ensure programs meet YMCA of the North Shore standards, community needs, organizational priorities, and applicable licensing and contractual requirements.


* Identify operational challenges and work with site leadership to develop practical, sustainable solutions.

Support Financial & Operational Success


* Provide oversight of program budgets, enrollment, staffing plans, expenses, revenue, and resource allocation.


* Partner with Site Coordinators to develop strategies that support financial sustainability and responsible resource management.


* Monitor key operational and financial indicators across assigned locations.


* Use data to inform d...