Field Service Engineer - HW - New Bern, NC

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer.

Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed.

We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers' equipment operates efficiently.

The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

Each FST operates in a designated field service region and represents VMS.

Job Role:


* Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.



* Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.



* Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.



* Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.



* Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge:


* Excellent time management and professional communication skills both internal to Varian and externally to customers.



* Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.



* Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the f...