Analyst Process Reliability

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Technical Customer Service

Job Category:
Professional

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Analyst Process Reliability position.

The Analyst for Process Reliability is a critical role dedicated to ensuring the seamless execution of Process Reliability processes.

This position focuses on maintaining data integrity, resolving process inefficiencies, and ensuring compliance with corporate and regulatory standards.

The Specialist serves as a subject matter expert, proactively addressing operational challenges and delivering high-quality solutions that uphold the reliability and efficiency of the OTC ecosystem.

You will be responsible for:


* Manage and resolve field inventory consignment reconciliation (BIR) issues, ensuring accurate tracking and reporting.


* Address billing kickouts to ensure timely and accurate financial postings.


* Resolve pricing discrepancies and incomplete orders to maintain order integrity and process completion.


* Provide SERF testing support to validate system enhancements and ensure reliability.


* Troubleshoot and resolve SAP access challenges to enable smooth operations.


* Monitor and address zero pick hold reports to ensure timely order fulfillment.


* Compliance and Preventative Actions: Ensure adherence to regulatory and corporate compliance standards across all processes.


* Identify, manage, and prevent EDI order issues through proactive analysis and resolution.


* Winshuttle Execution and Reporting: Execute key tasks, including order cancellations, re-ATPs, billing date adjustments, and management of orphan ZAPA and TATX reports.


* Generate and analyze order processing notes and resolve 30-day credit hold issues to maintain process ...