Innovative Medicine_Customer Experience Manager

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Digital Marketing

Job Sub Function:
Digital Marketing Strategy

Job Category:
Professional

All Job Posting Locations:
Taipei City, Taiwan

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Customer Experience Manager

Purpose: The Customer Experience Manager is responsible for elevating customer experience through insight-led and seamless engagement.

The role supports the organization to achieve its business goal by partnering with commercial team and cross-functional stakeholders through digital and omnichannel.

You will be responsible for:


* Developing and executing a comprehensive digital strategy to enhance brand awareness, engagement, and customer acquisition.


* Conducting research and analysis to identify digital marketing trends and opportunities.


* Collaborating with cross-functional teams to define digital marketing goals and objectives aligned with the overall business strategy.


* Creating and managing digital marketing campaigns across various channels such as social media, search engine marketing, email marketing, and content marketing.


* Monitoring and analyzing the performance of digital marketing campaigns and making data-driven decisions to optimize results.


* Managing the organization's online presence, including websites, social media profiles, and other digital touchpoints.


* Ensuring compliance with relevant legal and regulatory requirements for digital marketing activities.


* Collaborating with internal stakeholders and external partners, such as advertising agencies and technology providers, to implement digital initiatives.


* Keeping up to date with industry trends and best practices in digital marketing and iden...