Associate Field Service Engineer-London |J&J MedTech

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Professional

All Job Posting Locations:
Wokingham, Berkshire, United Kingdom

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech.

Johnson & Johnson is seeking a motivated and technically skilled Field Service Engineer (m/f/d) to join our Electrophysiology Division, based in London, UK.

As a global leader in heart rhythm management, we offer the opportunity to make a meaningful impact on healthcare while working with advanced medical technologies.

In this role, you will be responsible for the installation, servicing, and repair of highly sophisticated systems.

You will work directly with customers, both on-site and remotely, to resolve technical issues, ensure system reliability, and build strong, long-term relationships.

Key Responsibilities


* Install, upgrade, maintain, and repair advanced medical systems used for 3D cardiac mapping and electrophysiology procedures.


* Independently manage your service territory including planning and prioritizing weekly activities.


* Diagnosing and resolving equipment malfunctions promptly and effectively.


* Travel extensively within the assigned region and occasionally across Europe, including on short notice.


* Drive customer satisfaction through regular performance reviews, complaint analysis, and continuous improvement initiatives.


* Accurately document service activities in the Service Management System.


* Communicate technical issues, risks, and improvement opportunities to management.


* Adhere strictly to company health, safety, and environmental standards.

Qualifications


* Bachelor's degree or equivalent experience in Biomedical, Electrical, Electronics, or Computer Engineering.


* Previous experience in field service or the medical device industry is preferred.


* Solid understanding of service and...