IT Resilience & Assurance Analyst

The IT Resilience and Assurance Analyst supports Hearst Technology Services' Organizational Resilience team by helping strengthen enterprise technology resilience, operational maturity, governance practices, and continuous improvement across critical technology services.

This position is designed for individuals early in their technology careers who want practical exposure to the disciplines that keep enterprise technology services reliable, resilient, well-governed, and continuously improving, including business continuity, disaster recovery, crisis management, operational assurance, change management, quality assurance, operational risk management, technology governance, and AI-enabled operational improvement.

Working alongside experienced technology professionals, the analyst will help develop resilience capabilities, evaluate operational effectiveness, identify improvement opportunities, and build innovative AI-powered solutions that improve efficiency, reduce manual effort, enhance decision-making, and increase the value delivered by Hearst Technology Services.

Role Summary

The role combines operational resilience activities, including business continuity planning, disaster recovery, crisis management, and operational readiness, with operational assurance activities that evaluate governance, documentation, operational controls, service maturity, and continuous improvement opportunities.

Equally important, the analyst will help identify practical opportunities where artificial intelligence, automation, and modern technologies can improve Organizational Resilience services.

Key Responsibilities

Organizational Resilience


* Support Business Continuity and Disaster Recovery planning activities.


* Assist with Business Impact Analyses and operational risk assessments.


* Participate in disaster recovery exercises, tabletop exercises, and crisis management activities.


* Help develop and maintain business continuity plans, disaster recovery plans, recovery procedures, and operational documentation.


* Support incident response activities and post-incident improvement initiatives.


* Research emerging technologies and best practices that strengthen organizational resilience.

Operational Assurance


* Participate in Operational Assurance reviews across HTS technology services.


* Collect, organize, and validate documentation, operational evidence, reports, dashboards, and supporting artifacts.


* Compare documented processes with actual operational practices and identify opportunities for improvement.


* Assist with operational maturity assessments using established methodologies.


* Evaluate governance, operational controls, documentation quality, ownership, and reporting effectiveness.


* Help identify operational risks, process gaps, and recommendations that improve service quality and consistency.

AI Innovation & Solution Development


* Assist with and learn the design, prototyping, ...